Marriott International has put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19. A message from President and CEO Arne Sorenson, outlined an overview of the key components of Marriott’s Commitment to Cleanliness.
- Marriott Global Cleanliness Council: Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, the council will work to develop a new generation of global hospitality cleanliness standards, norms, and behaviors for more than 7,300 properties around the globe.
- New Cleaning Technologies: While the council develops its work, plans are being formed to roll out enhanced technologies at properties over the next few months, including electrostatic sprayers (shown) and the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization to sanitize surfaces throughout hotels.
- Cleaning Regimen Changes: When guests check into hotels over the next few months, they will notice a number of additions to the cleaning regimen designed to set an even higher standard of cleanliness for the hotels as well as modifications to associate-guest protocols developed to be consistent with recommended social distancing guidelines.
“We don’t know when the COVID-19 pandemic will be over or when our lives will return to some sort of normalcy. But we want our guests and our associates to know that when the time comes to travel once again, we will be ready to welcome them back to a safe and clean hotel environment,” Sorenson wrote in the message.
Photo: Courtesy of Marriott International