Orange Lake Resorts, home to the Holiday Inn Club Vacations brand, has hired John Staten as its coo. Staten will play a key role in delivering a seamless and consistent brand experience instrumental to achieving resort and financial growth goals. Previously, he served as coo for Kaplan Higher Education.
Staten will help create customer-centric owner and guest experiences by using data and technology to anticipate needs and eliminate guest friction points. He will lead the various operational teams behind Holiday Inn Club Vacations, including resort management, Club and owner support, rental and inventory, mortgage portfolio and servicing, and technology.
Prior to joining Kaplan, Staten was the chief financial officer and senior vice president of operations at DayJet Corporation. Before that role, he worked as the chief financial officer for NetSpeak Corporation.
Photo: Courtesy of Orange Lake Resorts